FAQ
Welcome to our Training FAQ Page
We're here to make your sign-up and training experience as smooth as possible. Below you'll find answers to our most common questions about booking memberships, missed sessions, and more.
If you're ever unsure, please book a free call - we're always happy to help!
Q
How do I sign up for training?
We offer two options to get started:
Drop-In Sessions
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Book a single session (solo or group) without a membership. Pay as you go.
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Memberships:
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Get consistent group training at the best rate. Flexible scheduling. Billed every 2 weeks from your sign-up date. Memberships can be adjusted or canceled anytime for the next billing cycle.
After signing up, you must book your individual training sessions through our website or the Fit by Wix App.
Q
What is "Fit by Wix" and why should I use it?
The Fit by Wix App is a free mobile app that lets you manage your training easily.
With the app, you can:
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Book, reschedule, or cancel sessions
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View your upcoming schedule
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Receive automatic reminders
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Adjust or cancel your membership
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Stay updated with announcements
👉 Download the app and join here.
Log in with the same email you used to sign up on our website.
Q
Can I reschedule or cancel a session?
Yes! You can reschedule or cancel sessions through the website or Fit by Wix App — as long as it's at least 12 hours before the session start time.
How:
Log into your Member Area → My Bookings → Select session → Reschedule or Cancel.
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Important:
Cancellations made with less than 12 hours notice are considered missed sessions and are not refunded or credited.
Q
What happens if I miss a session?
If you miss a session without proper notice (12+ hours ahead), it is counted as a missed session.
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Missed sessions are not refunded or carried forward.
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We may offer a credit for exceptional circumstances (serious illness, injury, etc.) at our discretion.
Stay organized with app reminders to avoid missed sessions!
Q
How do I adjust or cancel my membership?
You can adjust, pause, or cancel your membership anytime for the next billing cycle.
Steps:
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Log into your Member Area (website or app).
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Go to My Subscriptions.
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Edit, Pause, or Cancel.
Important:
Changes must be made before your next billing date. No retroactive changes once a billing cycle has started.
Q
What should I bring to training?
Please bring:
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Clean indoor athletic shoes
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Water bottle
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Comfortable athletic clothing
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A great attitude ready to train and learn!
Optional: towel, small snack for post-session.
Q
What training app do you use?
We deliver all of our strength and conditioning programs through the TrainHeroic App.
TrainHeroic is a user-friendly training app that makes it easy for athletes to:​
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Follow their training sessions step-by-step
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Track their performance and progress over time
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Stay organized and accountable with their training
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When a new athlete signs up, we’ll need their email address to add them to the training group inside TrainHeroic.
📩 Please send your preferred email address to:
trainwithcody@cpdperformance.com
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Once you're added, you’ll receive an invite to join the program and start training seamlessly.
Q
WhatsApp Group chat / Fit by Wix Updates?
For quick and effective communication, we use WhatsApp as our main platform.
If you have questions about:
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Training schedules
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Booking issues
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Injury updates
Please message us directly in the appropriate training group:
We also post important updates and announcements through our Broadcast Channel:
Please Note:
WhatsApp is the fastest way to stay updated and get a quick response.
Direct communication through text, email, or other platforms may delay response time.
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REMINDERS
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Always sign up for sessions ahead of time through the app or website.
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Cancel or reschedule 12+ hours in advance to avoid missed sessions.
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Manage memberships easily online anytime.
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Use the Fit by Wix App for the fastest, smoothest experience.
NEED HELP?
If you have trouble booking, managing your membership, or have other questions, please book a call — we’re here to help!